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Your job description as a Level One Customer Service Representative is as follows:
1. To provide the best possible customer service for members, attorneys, and associates through quality inbound and outbound phone calls
2. To obtain specific information from a traffic citation and input it into the computer system
3. To obtain specific information regarding a member’s past driving record and enter it into the computer system
4. To relay laws and procedures member must follow in order for a traffic citation to be handled in the best possible way
5. To instruct member of any paperwork needed to work the case and input these instructions into the computer system
6. To properly complete various forms of paperwork including membership changes and requests for driving records
7. To precisely note member files in the computer system
8. To perform other duties as assigned by team lead when needed
9. To arrive on time and stay for the duration of your scheduled shift
10. To maintain proper records of attendance by correctly using the Paycom system
11. Report to Team Lead
Qualifications:
1. Must be able to verbally communicate with a customer via telephone
2. Type at least 15 WPM
3. Must be able to operate a computer
4. Be familiar with 10-key
5. Consistently answer phone calls
6. Legibly complete paperwork
7. Familiarity with legal terms
Physical Requirements:
1. Must be able to sit for eight hours
2. Must be able to use wrists, hands, and fingers for typing at a computer eight hours
3. Must be able to hear/speak with a customer via telephone
4. Must be able to see and read a computer screen
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We are proud to be an equal opportunity employer.
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