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Your job description as a Level One Customer Service Representative is as follows:
- To provide the best possible customer service for members, attorneys, and associates through quality inbound and outbound phone calls
- To obtain specific information from a traffic citation and input it into the computer system
- To obtain specific information regarding a member’s past driving record and enter it into the computer system
- To relay laws and procedures member must follow in order for a traffic citation to be handled in the best possible way
- To instruct member of any paperwork needed to work the case and input these instructions into the computer system
- To properly complete various forms of paperwork including membership changes and requests for driving records
- To precisely note member files in the computer system
- To perform other duties as assigned by team lead when needed
- To arrive on time and stay for the duration of your scheduled shift
- To maintain proper records of attendance by correctly using the Paycom system
- Report to Team Lead
Qualifications:
- Must be able to verbally communicate with a customer via telephone
- Type at least 15 WPM
- Must be able to operate a computer
- Be familiar with 10-key
- Consistently answer phone calls
- Legibly complete paperwork
- Familiarity with legal terms
Physical Requirements:
- Must be able to sit for eight hours
- Must be able to use wrists, hands, and fingers for typing at a computer eight hours
- Must be able to hear/speak with a customer via telephone
- Must be able to see and read a computer screen
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We are proud to be an equal opportunity employer.
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