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Responsibilities Direct communication with customers including inbound calls collection calls, escalated calls, follow up calls, POS approvals, and email notifications when available while maintaining department goals Ensuring all orders on hold are addressed within departmental deadlines Processing payment and credit application requests ensuring accuracy and managing payment information through automated systems maintaining PCI compliance standards Review and submit administrative requests for refund, invoice copies and research as received by customer, sales and internal partners. All other duties as assigned
Qualifications High school diploma or GED, some college preferred 1-3 years credit, collections and/or accounts receivable experience Minimum typing of 45 words per minute Comprehensive spelling and grammar skills Ability to use multiple systems while assisting a customer Basic knowledge of computers and mobile devices Basic knowledge of Microsoft Office products Basic knowledge of Salesforce and Oracle preferred 10 key by touch Knowledge of principles and processes for providing an excellent customer experience Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
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We are proud to be an equal opportunity employer.
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