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Responsibilities
Direct communication with customers including inbound calls collection calls, escalated calls, follow up calls, POS approvals, and email notifications when available while maintaining department goals
Ensuring all orders on hold are addressed within departmental deadlines
Processing payment and credit application requests ensuring accuracy and managing payment information through automated systems maintaining PCI compliance standards
Review and submit administrative requests for refund, invoice copies and research as received by customer, sales and internal partners.
All other duties as assigned
Qualifications
High school diploma or GED, some college preferred
1-3 years credit, collections and/or accounts receivable experience
Minimum typing of 45 words per minute
Comprehensive spelling and grammar skills
Ability to use multiple systems while assisting a customer
Basic knowledge of computers and mobile devices
Basic knowledge of Microsoft Office products
Basic knowledge of Salesforce and Oracle preferred
10 key by touch
Knowledge of principles and processes for providing an excellent customer experience
Able to work a flexible schedule including varied shifts that may include evenings, weekends and holidays
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We are proud to be an equal opportunity employer.
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