Job Detail
Position: Forklift Service Writer Coordinator Category: Industrial
City: Oklahoma City State : OK
Branch Name: Oklahoma City, OK Dress Code:
Branch Phone: (405) 286-9414 Job ID: 1590169
Pay Information: up to $25 DOE Order Type: TP
Description

Hours for this position are as follows:

Monday - Thursday 8am-5pm

Friday 8am-4pm

 

Forklift Service Writer Job Duties:

  • Ascertains forklift problems and services by listening to customer's description of symptoms; clarifying description of problems; checking maintenance records; examining service schedules.
  • Coordinates with Service Manager and Parts Department customer service needs and expectations
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's bill.
  • Schedules Preventative Maintenance work and prospects for additional customers
  • Prepares Work Orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system
  • Maintains customer rapport by explaining estimates and expected return of forklift; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary equipment.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Pursues opportunities for industry safety training to conduct forklift certification.
  • Reports to Service Manager
  • Responsible for managing Customer Service Representative when needed
  • Assume additional management assignment when necessary

Forklift Service Writer/ Coordinator Advisor Skills and Qualifications:

  • Self-Starter
  • People Person
  • Customer Pleaser
  • Outgoing
  • Great Personality
  • Lifting 25 pounds
  • Problem Solving and Reporting Research Results
  • Quality Focus
  • Productivity
  • Estimating
  • Product Knowledge
  • Customer Service
  • Safety Management
  • PC Skills, Word, Excel, Info lift, Quick Books
  • General Forklift or Automotive Knowledge

About Us
We are proud to be an equal opportunity employer.