Hours for this position are as follows:

Monday - Thursday 8am-5pm

Friday 8am-4pm

Forklift Service Writer Job Duties:

• Ascertains forklift problems and services by listening to customer's description of symptoms; clarifying description of problems; checking maintenance records; examining service schedules.
• Coordinates with Service Manager and Parts Department customer service needs and expectations
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's bill.
• Schedules Preventative Maintenance work and prospects for additional customers
• Prepares Work Orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering Work Order into service database system
• Maintains customer rapport by explaining estimates and expected return of forklift; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary equipment.
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Pursues opportunities for industry safety training to conduct forklift certification.
• Reports to Service Manager
• Responsible for managing Customer Service Representative when needed
• Assume additional management assignment when necessary

• Self-Starter
• People Person
• Customer Pleaser
• Outgoing
• Great Personality
• Lifting 25 pounds
• Problem Solving and Reporting Research Results
• Quality Focus
• Productivity
• Estimating
• Product Knowledge
• Customer Service
• Safety Management
• PC Skills, Word, Excel, Info lift, Quick Books
• General Forklift or Automotive Knowledge