Location: Tucson, AZ, 85706

Employee Type: 90-day Temp to Permanent

Pay Rate: $13.00 /Hour

Shift: Must have flexibility within M-Sa 5:00am-6pm (Support Center hours are M-F 5am-6pm & Sa 7am-4pm, closed Su)

Technical Aptitude

Ability to troubleshoot and multitask
Computer proficiency
Excellent Customer Service

Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applications
Will utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questions
Will confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy

Welcoming, fun and engaging environment. Agents are well supported

Growing and expanding call center environment
Each agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experience
Agents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interaction
No maximum call times, you are there to support the client until the job is done

5am-6pm Mon, 7am-4pm Sat, Closed Sun
Shifts will begin between 5am-9:15am and end by 6pm
Fixed Shifts are assigned at end of training
Shift bids offered 1-3 times per month (based on performance, not tenure)

Hands-on training from day one!
Training 7:30am-4:15pm M-F

3 weeks training and 1 week nesting (nesting will be on assigned shift and they will be on the phones on their own very quickly)
Next available class January 2019

Min Qualifications Required

HS Diploma or GED
Excellent Customer Service Skills!
Computer Proficient
Drug Screen & Background Check

Performance Metrics: Calls are recorded and they will have to meet the quality metrics.
Great attendance is a must
Candidates must be highly motivated to learn and develop as an agent
Will take about 25-35 calls per day min
Must have professional and empathetic customer service skills