Job Detail
This job is no longer available.
Position: Customer Service Category: Clerical
City: Tucson State : AZ
Branch Name: Tucson, AZ Dress Code:
Branch Phone: (520) 799-3413 Job ID: 1590091
Pay Information: Order Type: TP
Description
 

Position

Location:  Tucson, AZ, 85706

Employee Type:  Temp to Permanent 

Pay Rate:  $13.00 /Hour

Shift:  Must have flexibility

Job Summary


Top 3 Skills

  • Ability to troubleshoot and multitask
  • Computer proficiency 
  • Excellent Customer Service

Job Description

  • Taking inbound calls providing technical support to customers with their garage door systems, openers and software/applications
  • Will utilize the provided training and resources, sound reasoning skills, inquiry, troubleshooting tools, to resolve product and customer questions
  • Will confidently interact with customers utilizing professional written and verbal skills as well as strong customer empathy

Work Environment

  • Growing and expanding call center environment
  • Each agent will be at a cubicle with a computer and necessary tools for troubleshooting to include real models on call floor for hands-on experience
  • Agents are set up for success with three of weeks of training, caring supervisors that want to see you succeed and an arsenal or resources at your fingertips for every customer interaction
  • No maximum call times, you are there to support the client until the job is done


Hours must be available

  • 5am-6pm Mon-Sat, Closed Sun
  • Shifts will begin between 5am-9:15am and end by 6pm
  • Shifts are assigned at end of training
  • Shift bids at end of future trainings (based on performance, not tenure)


Training

  • Training 7:30am-4:15pm M-F
  • 3 weeks training and 1 week nesting  (nesting will be on assigned shift)
  • Next available class June 11, 2018

 
Min Qualifications Required

  • HS Diploma or GED (must show original as proof)
  • 6 months customer service does not have to be in a call center
  • Computer proficient
  • Drug Screen & Background Check
  • 2 Professional References (no personal references, must be from a supervisor, team lead or manager)


Performance Expectations

  • Performance Metrics: Calls are recorded and they will have to meet the quality metrics.
  • Great attendance is a must
  • Candidates must be highly motivated to learn and develop as an agent
  • Will take about 25-35 calls per day
  • Must have professional and empathetic customer service skills
About Us
We are proud to be an equal opportunity employer.
  This job is no longer available.