Manufacturing Company in Aubrey, TX is now seeking a professional, skilled individual.
This position responds to customers inquires in regards to the companies products and services. Makes periodic calls to existing customers to determine satisfaction with the organization, products and services. Informs customers of standard procedures or resolution of problem. Follows up, either verbally or email to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.

Responsibilities

Answer phones
Order inputting
Relationship development
Serve as primary contact with accounts
Provide customers with product and delivery information
Work closely with manufacturing personnel to meet customers requirements
Provide accurate information regarding availability of in-stock items
Obtain accurate information from vendors relating to shipment dates and expected date of delivery
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed
Generate new and repeat sales by providing product and technical information in a timely manner
Skills

Customer service skills
Microsoft Office skills
Written and verbal skills- must be able to communicate via email effectively with customers
Ability to multi-task
Ability to handle high call volume