Essential Duties & Responsibilities

• Pricing

• Provide competitive pricing on a daily basis to overseas partners.
• Assist, as needed, in producing corporate account pricing.
• Provide support in partner and corporate RFP requests.

• Vendor Management

• Increase and develop network of domestic agents providing OA/DA work
• Leverage spend with domestic suppliers to achieve better supplier pricing.
• Investigate service failures with suppliers to determine corrective action.
• Monitor and report on quality of suppler network service providers.
• Develop and maintain additional vendor/supplier details and pricing for the department
• Gather yearly tariffs of domestic US agents and update the consolidated tariff spreadsheet
• Gather and maintain overseas partner contact details

• Forwarding office support

• Arrange international surveys
• Provide data input to government databases as needed.
• Arrange additional services as needed for relocating customers

Education and Experience

High school diploma, GED, or equivalent required. Must have a minimum of two (2) years’ experience in customer service. Experience in International Relocation/Transportation, Freight Forwarding, or Household Goods Forwarding strongly preferred. Bilingual in a common international language strongly preferred. Must have a valid driver’s license.

Knowledge, Skills, and Abilities

Strong knowledge of Microsoft Outlook, Excel, and Word. Operates with a customer service mentality. Excellent verbal and written communication and interpersonal skills. Ability to multi-task and manage tasks effectively. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Ability to work under minimal supervision and with a strong sense of self-motivation. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.